Privacy Policy - Our Approach to Personal Information Protection

DIV Gratri Engineering, Ltd. (hereinafter referred to as “the Company”) recognizes the importance of the personal information it collects and uses. The Company complies with the Act on the Protection of Personal Information, other relevant laws and regulations, and guidelines, and has established the following Privacy Policy to ensure the appropriate management and protection of personal information.

1. Definition of Personal Information

In this Privacy Policy, “personal information” refers to personal information as defined in the Act on the Protection of Personal Information, and includes information that can identify a specific individual, such as name, company name, department, job title, address, phone number, and email address.

2. Information to Be Collected

We may collect the following information to the extent necessary for our business operations.

Name, Company Name, Department, Job Title
Address, Phone Number, Email Address
Communications regarding inquiries, business negotiations, quotes, orders, installation, maintenance, etc.
Information Related to Job Applications (Information Provided in Resumes, Work History Documents, etc.)
Information automatically transmitted when using our website (IP address, device information, browser information, date and time of access, pages viewed, referrer, etc.)
Information Collected Using Technologies Such as Cookies

3. Methods of Collecting Personal Information

We collect personal information through the following methods, using appropriate and fair means.

Submit the Contact Form
Inquiries via email, phone, etc.
Exchanging business cards, conducting business negotiations, and providing information at events, etc.
Collection of information in connection with the performance of business operations such as contract execution, requests for quotes, placing orders, delivery, and maintenance
Submitting Application Materials During the Hiring Process
Automatic Data Collection When Using the Website (Logs, Cookies, etc.)

4. Purposes of Use of Personal Information

We will use the personal information we collect solely for the purposes listed below.

Responding to Inquiries and Communication
Preparation of quotes and proposals, as well as business-related communication and coordination
Provision of products and services (including design, construction, maintenance, support, etc.)
Administrative tasks such as billing, payments, and receivables management
Business Partner Management, Contract Management, Regulatory Compliance, Audit Preparedness
Improving service quality, streamlining operations, and analyzing inquiry trends
Preventing Fraud, Ensuring Security, and Responding to Outages
Recruitment Screening, Communications, and Procedures Related to Hiring
Action Taken in Accordance with Laws, Regulations, or Requests from Government Agencies

If we use personal information beyond the scope of the purposes stated above, we will obtain the individual’s consent in advance, except in cases where consent is not required by law.

5. Disclosure of Personal Information to Third Parties

We will not disclose the personal information we have collected to third parties, except in the following cases.

When the individual has given consent
When disclosure is required by law
When it is necessary to protect a person's life, physical well-being, or property, and it is difficult to obtain the person's consent
When it is particularly necessary for the improvement of public health or the promotion of the healthy development of children, and it is difficult to obtain the individual’s consent
When it is necessary to cooperate with a national agency or local government, etc., in the performance of duties prescribed by laws and regulations, and obtaining the individual’s consent could hinder the performance of such duties

6. Outsourcing the Handling of Personal Information

We may outsource the handling of personal information to third parties to the extent necessary to achieve the purposes of use. In such cases, we will carefully select the contractors, require them to comply with confidentiality obligations and security measures through contracts or other means, and exercise necessary and appropriate supervision.

7. Management of Personal Information

To prevent the leakage, loss, or damage of personal information, our company implements organizational, personnel, physical, and technical security measures and manages personal information appropriately. Furthermore, we will continuously review these measures as necessary and strive to improve them.

8. Use of Cookies and Similar Technologies

Our website may use technologies such as cookies to improve convenience, track usage, ensure security, and for other purposes. Users can refuse to accept cookies by adjusting their browser settings; however, doing so may prevent them from using some features of our website.

9. Disclosure, Correction, and Suspension of Use of Personal Information, etc.

If we receive a request from an individual regarding personal information held by our company—such as a request for disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of disclosure to third parties—we will respond promptly within a reasonable scope in accordance with applicable laws and regulations. Please note that we may verify the individual’s identity when processing such requests.

10. Bot Protection

To prevent abuse of our contact form, we use Cloudflare Turnstile provided by Cloudflare, Inc. Turnstile sends browser and device information, such as your IP address, to Cloudflare to determine whether you are human. The information is handled in accordance with Cloudflare's privacy policy.

Cloudflare Turnstile Privacy Policy

11. Retention Period for Personal Information

We will retain personal information only for the period necessary to achieve the purposes for which it was collected, and once those purposes have been achieved, we will take appropriate measures, such as deletion or anonymization, in accordance with laws and regulations.

12. Links to External Sites

Our website may contain links to external sites. We assume no responsibility whatsoever for the handling of personal information on those linked sites. Please review the privacy policies of each linked site.

13. Revisions to the Privacy Policy

We may revise this Privacy Policy without prior notice in response to changes in laws and regulations, changes in our business operations, or other circumstances. The revised terms shall take effect upon their posting on our website.

14. Contact Information

If you have any questions regarding this Privacy Policy, please contact us using the information below.

Contact Form

15. Date of Enactment and Date of Revision

Effective Date: February 1, 2026